Last updated: March 19, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
This application is an Electronic Visit Verification (EVV) system used by authorized employees to manage and verify healthcare service visits for scheduled patients.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The application requires employees to log in using credentials such as username and password provided by the organization. These credentials are used only for authentication and secure access to the system.
The application may display limited patient information including patient name, appointment date, type of care, and patient address. This information is used only to allow authorized employees to locate patients and provide scheduled healthcare services.
The application collects precise device location from employee devices during scheduled visit check-in and check-out. This location data is used solely to verify that the employee is present at the patient's service location as part of Electronic Visit Verification (EVV) requirements mandated by applicable healthcare regulations. Location data is collected only when the employee actively performs a check-in or check-out action within the application.
The application may capture confirmation of service delivery through methods such as a digital signature on the device screen and, in some situations, a short audio confirmation when a patient is unable to provide a written signature (for example elderly individuals or patients with limited mobility). These confirmations are used only for visit verification and healthcare documentation purposes.
Usage Data may include information such as Your Device's Internet Protocol address (IP address), device type, operating system version, and diagnostic data used to improve the Service.
The application displays health-related information such as patient names, appointment details, type of care, ICD authorization codes, and healthcare service tasks. This data is provided by the organization's backend systems and is displayed within the app solely for the purpose of enabling authorized employees to deliver scheduled healthcare services.
The application collects digital signatures, voice signatures, and GPS location at check-in and check-out for the purpose of verifying that healthcare appointments have been completed as scheduled.
All health data accessed through the application is handled in accordance with applicable healthcare privacy regulations and is used exclusively for healthcare service delivery and visit verification.
The Company may use Personal Data for the following purposes:
Information accessed through the application is used only by authorized personnel within the organization for healthcare service management. The application does not sell personal or patient information to third parties.
Data is maintained and secured in accordance with Centers for Medicare and Medicaid Services (CMS) guidelines and additional requirements of the applicable state(s). Records are maintained for up to 10 years to comply with audit requirements under applicable healthcare regulations.
Records are deleted once the applicable retention period has been reached. Users may also request deletion of their personal data by contacting us at privacy@fandfhealth.com. Deletion requests will be processed in accordance with applicable laws, and may be subject to healthcare regulatory retention requirements that mandate the preservation of certain records.
Your information may be processed in systems operated by the Company or authorized service providers that support healthcare service management.
We implement reasonable administrative, technical, and physical safeguards to protect Personal Data from unauthorized access, use, or disclosure.
This application is intended solely for use by authorized employees of the organization and is not designed for direct use by patients.
Our Service does not address anyone under the age of 13.
We may update Our Privacy Policy from time to time. Updates will be posted on this page.
If you have any questions about this Privacy Policy, contact us at:
Email: privacy@fandfhealth.com